Terms Of Service
Version 1.0 01/04/2014
The following terms and conditions apply to TandyUK Broadband Services:
1.1 Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, TandyUK may charge a connection fee of £90 plus VAT.
1.2 Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, TandyUK may charge a migration charge in the amount of £80 plus VAT.
1.3 Payment will be due on the basis of the Service and/or Package You have selected. If You have purchased Services on an annual (12 month) basis then You will be required to pay pursuant to the payment plan You selected, either paying annually in advance or by way of monthly installments in advance throughout the year.
1.4 If You have purchased Services on an annual (12 month) basis , You will be automatically charged the Price again on the anniversary date of the contract term unless You have cancelled the Services in accordance with TandyUK Servers' cancellations procedure set out in clause 3 below. Payment of the Price will be taken via the payment method specified within the control panel.
2. Contract Duration
2.1 Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, all broadband Services are provided for a fixed annual (i.e. 12 month) term.
3. Cancellations & refunds
3.1 If broadband activation on Your line fails for reasons outside Your control TandyUK will refund the connection fee and any fees charged for the broadband Service.
3.2 If You cancel Your Service before the activation date. TandyUK reserves the right to retain Your initial Connection/migration fee. Cancellation requests submitted on or after the service activation date will not be accepted.
3.3 You are entitled to cancel the Services by submitting a cancellation request via the TandyUK control panel no more than 30 days prior to expiry of the initial term contract, and giving 30 days notice prior to the intended date of deactivation.
4.1 The Service provides You with access to the internet. You accept that You use the internet at Your own risk and subject to any applicable laws. TandyUK has no responsibility for any goods, services, information, software or other materials You may use or purchase over the internet connection provided.
5.1 The Service will be installed at Your local exchange by a BT Openreach, or other qualified engineer, on the date requested during the sign up process. The engineer will not need to visit Your premises. A line test will be carried out to ensure the Service can be provided at Your premises. During installation You may lose Your telephone connection for up to two hours. TandyUK will use reasonable skill and care in delivering the Service on the date agreed, but are not liable for any failure to meet any deadline.
5.2 Connections provisioned with Annex M may take up to 7 days for stability of the line to be established prior to Annex M being enabled on the line. Annex M trades some download speeds for additional upstream bandwidth. Not all lines are suitable for Annex M. If you order Annex M, and your line is deemed unsuitable for it, Your fees will be adjusted accordingly, and a credit applied to your account if necesary.
5.3 The Service will be installed by a BT Openreach, or other qualified engineer, on the date confirmed during the sign up process. The engineer will need to visit Your premises. A line test will be carried out to ensure the Service can be provided at Your premises. During installation You may lose Your telephone connection for up to two hours. TandyUK will use reasonable skill and care in delivering the Service on the date agreed, but are not liable for any failure to meet any deadline.
5.4 Missed installation appointments, or changes to appointments requested after 1pm on the last working day before the confirmed appointment time will be subject to an £90 (ex VAT) re-booking fee.
6. Line Testing Failure
6.1 If during line testing and installation TandyUK is unable to deliver the Service, TandyUK will inform You as soon as possible. Your original line will be restored, and You will be offered either a full refund or an alternative Service. If TandyUK are unable to activate the Service due to Your act or omission, or due to incorrect information being provided when you signup, TandyUK reserves the right to charge You a failed connection fee.
6.2 You are responsible for ensuring You have an existing BT telephone line, and the correct equipment is installed and working at Your home or premises. This includes a line filter (where applicable), ADSL modem (where applicable), Service compatible router and computer. You must ensure that any equipment attached to the broadband Service is technically compatible with that Service, and does not breach relevant legislation or telecommunications industry standards. For VDSL installations, BT will provide a VDSL modem which is not supported by TandyUK.
7. Unlimited Bandwidth
7.1 TandyUK offer unlimited bandwidth with some package types. This is subject to TandyUK Acceptable use policy, and where Your use of this service contravenes the Acceptable use policy TandyUK reserve the right to limit service speeds, or take such action as we deem appropriate in accordance with section 1.1 of the Acceptable Use Policy.